PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE

Introduction

These Terms and Conditions ("Terms") govern your use of our website www.menovahealth.com.nz (“our site”) and any services provided by Menova Health is a brand operated under Medora Group Pty Ltd (ABN 49 680 309 282), in partnership with our New Zealand operating entities:

• Menova Health NZ Limited Partnership NZBN 9429052711558
• Menova NZ Pty Ltd ACN: 684 316 103 (“we,” “us,” or “our”).

By using our site or services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our site or services.

We recommend that you print a copy of these Terms for future reference.

Other Terms That Apply

These Terms incorporate the following additional policies:

• Our Privacy Policy, which explains how we collect, use, and protect your personal information.
• Our Cookie Policy, which provides information about the cookies used on our site.

Amendments to These Terms

We may revise these Terms from time to time. Please check this page regularly to ensure you understand the terms that apply at the time of your use. These Terms were last updated on [insert date].

We may also update and change our site periodically to reflect changes to our services, user needs, or business priorities. Where practical, we will provide notice of major changes.

Product Disclaimer: Menova treatment plans are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Your medication will be dispensed by Compounding Labs,62C Diana Drive, Wairau Valley, Auckland 0627 Please note that the pharmacy only ships within North Island and South Island of New Zealand Only.

Menova Health Refund Policy

At Menova Health, patient safety and ethical medical standards are our highest priority. As a telehealth clinic, all patients must undergo a comprehensive eligibility and medical assessment conducted by one of our licensed doctors before treatment can proceed.

1. Refund Eligibility

A patient is eligible for a full refund only under the following condition:

• The prescribing doctor determines the patient is medically unsuitable for treatment after the initial consultation and health assessment.

2. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• The patient fails to attend their consultation without notice.
• The patient chooses not to proceed with treatment after being deemed medically eligible.
• The patient provides incomplete or misleading medical history, which affects the assessment outcome.

3. Consultation Fee

The initial consultation fee covers time, clinical review, and administrative services. It is non-refundable unless the patient is found unsuitable for all services offered by Menova Health.

4. How to Request a Refund

To request a refund due to medical unsuitability, please email info@menovahealth.com within 7 days of receiving the outcome. Include:

• Full name
• Date of consultation
• Reason for the refund request
• Supporting details (if applicable)

Approved refunds will be processed within 7–10 business days of confirmation.

Access to Our Websites

Our site is made available free of charge.

We do not guarantee that our site or any content on it will always be available or uninterrupted. We may suspend, withdraw, or restrict access to parts of our site for operational or business reasons. We will try to give reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons accessing our site through your internet connection comply with these Terms.

Our site is directed to individuals residing in Australia. We do not guarantee that content on our site is suitable for use in other jurisdictions.

Security and Account Information

If you are provided with a user identification code, password, or any other security feature as part of our access protocols, you must treat this information as confidential and not disclose it to any third party.

We reserve the right to disable any user account or access credentials if, in our opinion, you have violated any of these Terms. If you suspect unauthorised access to your account, you must notify us immediately at privacy@menovahealth.com.au.

Intellectual Property

We own or license all intellectual property rights in our site and the content published on it. This includes, but is not limited to, text, graphics, photographs, logos, and videos.

You may:

• Print one copy or download extracts from our site for personal, non-commercial use.
• Share content internally within your organisation.

You must not:

• Modify, copy, or reuse content for commercial purposes without obtaining our prior written permission.
• Use illustrations, photographs, or graphics separately from the accompanying text.

If you breach these terms, your right to use our site will cease immediately, and we may require you to return or destroy copies of any materials you have made.

Reliance on Information on Our Site

The content on our site is for general informational purposes only and should not be considered professional advice. You must seek professional or specialist advice before acting on any information obtained from our site.

We make reasonable efforts to ensure that information on our site is accurate and up to date. However, we do not guarantee its completeness or reliability.

Third-Party Links and Content

Our site may contain links to third-party websites or resources. These links are provided for informational purposes only and do not signify our endorsement of those sites. We have no control over the content or availability of third-party resources and accept no responsibility for them.

User-Generated Content

Our site may allow users to upload content or participate in forums. The views expressed by users do not represent our views or values.

You warrant that any content you upload complies with acceptable standards and applicable laws. You will be liable for any loss or damage we suffer as a result of your breach of this warranty.

Limitation of Liability

If You Are a Consumer:

Our site is for domestic and private use. You agree not to use our site for commercial purposes, and we are not liable for any loss of profit, business, or opportunity.

If You Are a Business User:

We exclude all implied warranties, representations, and conditions to the extent permitted by law. We are not liable for:

• Loss of profits, revenue, or business opportunities.
• Business interruption.
• Any indirect or consequential loss or damage

General:

We do not exclude liability for death, personal injury, or fraud where it would be unlawful to do so.

Viruses and Misuse

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for using your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, or other harmful material. Attempting unauthorised access to our site, its server, or associated systems is strictly prohibited. Breaches may be reported to law enforcement authorities, and we will cooperate fully with investigations.

Linking to Our Website

You may link to our home page provided it is done lawfully and does not damage our reputation or suggest an endorsement where none exists.

You must not:

• Frame our site on any other site.
• Link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

How We Use Your Personal Information

We will use your personal information in accordance with our Privacy Policy.

Jurisdiction and Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Contact Information

For questions, concerns, or feedback, you can contact us at:

• Email: compliance@menovahealth.com
• Phone: 1300 001 459
• Office: 13-17 Putaitai Street, Stoke, Nelson 7011.

Updates to These Terms

We may revise these Terms from time to time. The latest version will always be available on our site. By continuing to use our site, you agree to the updated Terms.